Refund policy

1. Once you have made a booking you may switch to a different dress right up to your pick up date or prior to shipping. If the dress you switch to is of a higher value you will be required to pay the difference. If the dress you are switching to is of a lesser value we do not refund the difference, as we have reserved your original dress or item for you and it has not been available for anyone else to book. Please email us at almari360@gmail.com to change any bookings.

2. You may cancel your booking at any time up to the first day of your rental term, however to receive a full* refund you must cancel your booking more than 21 days (3 weeks) prior to the first day of your rental term. For cancellations made within 21 days of the first day of your rental term you will receive a store credit for a future rental, which has no expiry date. Please note we cannot issue refunds within the 21 day period before your rental is set to begin, only store credit. All refunds are subject to a $5 re-stocking fee. *Unfortunately refunds can not be applied to any cancellations due to events being cancelled because of COVID-19. Thank you for understanding and bearing with us during this difficult time.

3. In order to process your refund you must email us your original payment receipt and order number, as long as your booking is cancelled more than 21 days before your rental is set to begin. Store credit will be issued via email. 

4. If you have placed your order online without having tried it on and it does not fit upon arrival, notify us immediately and we will do our best to get a replacement dress out to you in time for your event; you will need to cover shipping costs as we hand measure all items. All refunds are subject to a $5 re-stocking fee.

5. Once you have cancelled your rental and obtained a store credit, a booking made with that store credit cannot then be cancelled for a refund. You may still switch to another dress, but any outstanding price difference will be charged.

6. If you feel that there is any issue with your outfit, an ALMARI360 representative will examine the problem in question once the outfit has been returned to us and will respond with whether you are entitled to a refund, store credit or neither. ALMARI360 reserves the right of final interpretation of the issue in question.

7. Once you pick up or receive your item it is considered rented for the time period agreed upon. Unfortunately, if you choose not to wear it after you have picked it up we cannot refund / credit you for it.